Customer Success Associate

If you enjoy the challenge of working on a disciplined team helping customers use high value information and services – information and services IT decision makers are searching for and can’t find anywhere else – you will probably enjoy working as a Directions on Microsoft customer success associate.

Directions on Microsoft is unlike any other IT analyst firm in the world. We’re a small, focused group of analysts who are the leading independent authorities on Microsoft technologies, roadmaps, and licensing policies. We have been for more than 25 years. No other analyst firm can match the depth and quality of Microsoft-specific knowledge and advice we deliver.

Your Responsibilities

  • Execute on proven on-boarding program to help new customer start using the DOM Portal and tools.
  • Build rapport with individual customers to understand their Microsoft-related pain points and show them how to use DOM to ease those pain points.
  • Understand and communicate the unique solutions DOM offers enterprise-size organizations.
  • Provide weekly activity updates to management.
  • Collaborate with DOM analyst teams to identify and deliver new solutions.

You’re a great fit for this opportunity if you have the following qualifications:

  • 2+ years of proven sales or customer success experience in a technology-related industry.
  • Highly conscientious, self-motivated, and upholds the highest level of integrity.
  • Must be dependable, outgoing, positive and work well in a team environment.
  • Exceptional verbal and written communication skills, especially as it applies to online presentations.
  • Coachable with a right-sized ego.
  • Experience using Microsoft Office applications including Word, Excel, and PowerPoint.
  • Bachelor’s Degree.
  • Live in or be willing to commute to the Kirkland, WA area.

Benefits

Directions on Microsoft offers a superb package that includes salary, generous performance incentives, pension, 401(k), vacation, and health benefits. We also offer a relaxed and exceptionally collegial work environment, a flexible work schedule, and zero tolerance for bureaucracy. For the right person, this is a once-in-a-lifetime job that provides interesting and rewarding work in an ideal environment that leaves ample time for family, friends, and hobbies.

To Apply

To apply for this position, email your résumé to careers@DirectionsOnMicrosoft.com


Account Executive

If you enjoy the challenge of working on a disciplined team selling high value products and services – products and services IT decision makers are searching for and can’t find anywhere else – you will probably enjoy working as a Directions on Microsoft account executive.

Directions on Microsoft is unlike any other IT analyst firm in the world. We’re a small, focused group of analysts who are the leading independent authorities on Microsoft technologies, roadmaps, and licensing policies. We have been for more than 25 years. No other analyst firm can match the depth and quality of Microsoft-specific knowledge and insight we deliver.

Your Responsibilities

  • Execute on proven DOM sales processes to work prospects from introduction to close.
  • Understand and communicate the unique solutions DOM offers enterprise-size organizations.
  • Build rapport with customers to understand their Microsoft-related pain points and how DOM can address those pain points.
  • Build and maintain a strong sales pipeline.
  • Meet and exceed monthly sales goals.
  • Provide weekly sales and activity updates to management.
  • Collaborate with DOM analyst teams to identify and deliver new solutions.
  • Up to 10% travel.

You’re a great fit for this opportunity if you have the following qualifications:

  • 2+ years of proven sales success in a technology-related industry.
  • Highly conscientious, self-motivated, and upholds the highest level of integrity.
  • Must be dependable, outgoing, positive and work well in a team environment.
  • Exceptional verbal and written communication skills, especially as it applies to online presentations.
  • Coachable with a right-sized ego.
  • Experience using Customer-Relationship Management tools as well as Microsoft Office applications including Word, Excel, and PowerPoint.
  • Bachelor’s Degree.
  • Live in or are be willing to relocate to the Portland, OR area.

Benefits

Directions on Microsoft offers a superb package that includes salary, generous performance incentives, pension, 401(k), vacation, and health benefits. We also offer a relaxed and exceptionally collegial work environment, a flexible work schedule, and zero tolerance for bureaucracy. Travel is moderate and scheduled well in advance. For the right person, this is a once-in-a-lifetime job that provides interesting and rewarding work in an ideal environment that leaves ample time for family, friends and hobbies.

To Apply

To apply for this position, email your résumé to careers@DirectionsOnMicrosoft.com


Research Vice President, Server Platforms

If you enjoy taking a deep dive into new software technologies to surface their real and measurable value—and know how to communicate what you know in a concise and concrete manner— you’ll probably enjoy the intellectual challenge and enviable lifestyle of being an analyst for Directions on Microsoft.

Directions on Microsoftis unlike any other IT analyst firm in the world. We’re a small, focused group of analysts who are the leading independent authorities on Microsoft technologies, roadmaps, and licensing policies. We have been for more than 25 years; no other analyst firm can match the depth of Microsoft-specific knowledge and insight we deliver.

Our Fortune 1000 clients use our product Reports, Roadmaps, Licensing Guides, and monthly Webinars to cut through the fog of information that surrounds Microsoft and get to the critical facts they need to plan and drive full value from their Microsoft investments. No other analyst firm can match the depth and breadth of insight and intelligence we deliver.

Your Responsibilities

  • Research, understand, and communicate important shifts in Microsoft strategy for server applications, cloud services, and platform products such as SharePoint Server, SQL Server, and Office 365.
  • Evaluate the company’s server technologies, their importance to Microsoft’s large corporate customers and partners, the ways that customers and partners can make best use of them, their relative advantages compared to alternatives, how they are likely to evolve, and other important considerations.
  • Contribute approximately 5,000 words per month to our research and analysis services and deliver phone-based and in-person briefings to our customers.
  • Stay up-to-date on Microsoft server products and cloud services and track the relevant customer and partner communities by reading, attending conferences, and maintaining an ongoing dialogue with our many contacts at Microsoft.
  • Use your industry experience and acumen to separate substance from marketing hype, and make the complex seem simple without sacrificing accuracy.

Candidates for this role must be:

  • Relentlessly curious
  • An independent thinker
  • Focused
  • Highly intelligent with a right-sized ego

Candidates should also:

  • Have significant domain expertise with Microsoft technologies
  • Be comfortable interacting with IT executives, press, and Microsoft
  • Enjoy writing (You don’t have to be a professional. If you’re the right candidate, we’ll bring you up to speed.)
  • Live in or be willing to relocate to the Seattle area

Benefits

Directions on Microsoft offers a superb package that includes generous salary, pension, 401(k), vacation, and health benefits. We also offer a relaxed and exceptionally collegial work environment, a flexible work schedule, and zero tolerance for bureaucracy. Travel is moderate and scheduled well in advance. For the right person who’s also at a turning point in their career, this is a once-in-a-lifetime job that provides interesting and rewarding work in an ideal environment that leaves ample time for family, friends and hobbies.

To Apply

To apply for this position, email your résumé and writing samples to careers@DirectionsOnMicrosoft.com

or fax them to 425.739.0339.

Research Vice President, Microsoft Licensing

Directions on Microsoft is seeking a Microsoft licensing expert to join our rapidly growing Microsoft licensing training and reference guide business.

Our Organization

Directions on Microsoft is unlike any other analyst firm in the world. We're a small, focused group of analysts who are the leading independent authorities on Microsoft products and services. We have been for more than 25 years.

Our Fortune 1000 clients use our updates, research, roadmaps, licensing guides, and analyst briefings to cut through the fog of information that surrounds Microsoft and get to the critical facts they need to plan and drive full value from their Microsoft investments. No other analyst firm can match the depth and breadth of insight and intelligence we deliver.

Your Responsibilities

  • Research, understand, and communicate important shifts in Microsoft licensing (e.g., Microsoft's volume licensing programs, Software Assurance maintenance plan, product usage rights and rules, and software asset management).
  • Evaluate the company's licensing programs and product licensing rules, their importance to Microsoft's enterprise customers and partners, the ways that customers and partners can make best use of them, their relative advantages compared to alternatives, how they are likely to evolve, and other important considerations.
  • Contribute approximately 5,000 words per month to our research and analysis services and deliver briefings to our customers, including several in-person Licensing Boot Camps annually.
  • Stay up to date on Microsoft licensing programs and rules through reading, attending conferences, and maintaining an ongoing dialogue with our many contacts at Microsoft.
  • Use your industry experience and acumen to separate substance from marketing hype, and make the complex seem simple without sacrificing accuracy.

Candidates for this role must be:

  • Curious
  • Independent
  • Focused
  • Flexible

Candidates should also:

  • Have significant domain expertise with Microsoft licensing
  • Be comfortable interacting with IT executives, press, and Microsoft
  • Enjoy writing (You don't have to be a professional. If you're the right candidate, we'll bring you up to speed.)
  • Live in or be willing to relocate to the Seattle area

Benefits

Directions on Microsoft offers a superb package that includes generous salary, pension, 401(k), vacation, and health benefits. We also offer a relaxed and exceptionally collegial work environment, a flexible work schedule, and zero tolerance for bureaucracy. Travel is moderate and scheduled well in advance. For the right person, this is a once-in-a-lifetime job that provides interesting and rewarding work in an ideal environment.

To Apply

To apply for this position, email your résumé and writing samples to j careers@DirectionsOnMicrosoft.com

or fax them to 425.739.0339.

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