Dynamics 365 Server (Customer Engagement)

Software formerly known as Dynamics CRM that provides customer relationship management (CRM), sales, marketing, and customer service

Dynamics 365 Server (CRM)

December 9, 2019
Roadmap for the Dynamics 365 for Customer Engagement (CRM) server software.
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Dynamics CRM Server

February 1, 2018

Starting in Nov. 2016, CRM Server is renamed Dynamics 365 for Customer Engagement (CRM) Server.

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Dynamics 365 Server and CRM Server Timeline

December 9, 2019
Illustration shows likely releases and retirements of Dynamics 365 for Customer Engagement (CRM) on-premises versions and service packs.
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Dynamics CRM Server Timeline

April 25, 2017

Illustration for likely releases and retirements of Dynamics CRM Server is available at Dynamics 365 for Customer Engagement (CRM) Server.

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Dynamics 365 for Outlook Retirement Announced

May 3, 2020
Dynamics 365 for Outlook is scheduled for retirement in Oct. 2020, in favor of Dynamics 365 App for Outlook, which has most but not all of its predecessor’s features.
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Dynamics 365 Customer Engagement Delays On-Premises Release

December 9, 2019
The next version of Dynamics 365 Server, Microsoft’s on-premises CRM and sales product, will be delayed until late 2020, potentially impacting hybrid deployments.
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Dynamics 365 Customer Engagement 2019 Wave 2

October 20, 2019
Dynamics 365 Customer Engagement releases the 2019 Wave 2 set of features that progresses all applications and brings a series of retirements that require planning.
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Customer Engagement On-Premises Version 9 Released

December 11, 2018
Dynamics 365 Customer Engagement version 9.0.2 is generally available on-premises, bringing significant UI and platform changes that require rewriting and replacing customizations
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Dynamics CRM Server Faces Deadlines in 2018

February 5, 2018
Dynamics CRM Server, for on-premises management of sales and customer service, has two important servicing deadlines in 2018
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Dynamics 365 for Customer Engagement Releases Version 9.0

October 10, 2017
Dynamics 365 Customer Engagement (CRM) version 9.0 has released, with a rearchitected platform for new online instances only, while existing customers prepare for a major migration
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