Dynamics 365 Server (Customer Engagement)

Software formerly known as Dynamics CRM that provides customer relationship management (CRM), sales, marketing, and customer service

Dynamics 365 Server (CRM)

January 14, 2021
Roadmap for the Dynamics 365 Server, an on-premises customer relationship management (CRM) product.
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Dynamics 365

January 20, 2021
Roadmap summary for Dynamics 365 software, which provides customer relationship management (CRM) and enterprise resource planning (ERP) for large organizations.
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Dynamics CRM Server

February 1, 2018
Starting in Nov. 2016, CRM Server is renamed Dynamics 365 for Customer Engagement (CRM) Server.
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Dynamics 365 Server and CRM Server Timeline

October 19, 2020
Illustration shows likely releases and retirements of Dynamics 365 Server, for Customer Engagement (CRM), on-premises versions and service packs.
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Dynamics CRM Server Timeline

April 25, 2017
Illustration for likely releases and retirements of Dynamics CRM Server is available at Dynamics 365 for Customer Engagement (CRM) Server.
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Dynamics 365 Roadmap Poster, November 2020

November 16, 2020
Planned releases and retirements for Dynamics 365 services and software
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Dynamics 365 Customer Engagement 2020 Wave 2 Released

October 31, 2020
Customer Engagement receives a smaller set of new features than usual with most focused on user productivity, analytics, and integrations.
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Dynamics 365 Roadmap Poster, July 2020

July 13, 2020
Planned releases and retirements for Dynamics 365 services and software
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Dynamics 365 for Outlook Retirement Announced

May 3, 2020
Dynamics 365 for Outlook is scheduled for retirement in Oct. 2020, in favor of Dynamics 365 App for Outlook, which has most but not all of its predecessor’s features.
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Dynamics 365 Customer Engagement Delays On-Premises Release

December 9, 2019
The next version of Dynamics 365 Server, Microsoft’s on-premises CRM and sales product, will be delayed until late 2020, potentially impacting hybrid deployments.
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Related Content

November 16, 2020
Dynamics 365 Roadmap Poster, November 2020
Planned releases and retirements for Dynamics 365 services and software
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Provides support retirement dates and service pack histories for past product versions. This Roadmap helps customers plan for product retirements, schedule migrations, plan evaluations, and budget for purchases.
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