Premier Support Overview for Enterprises

Microsoft's support organization works with partners to form a worldwide support network that complements the company's mission of selling software and hosted services. Microsoft provides customers and partners with an array of support services, ranging from free Web-based help to direct interaction with product development groups. By understanding Microsoft's offerings, customers and partners can make better purchasing decisions when faced with the plethora of support options and programs. This report focuses on Premier Support, the option aimed at large enterprises.

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