Premier Break-Fix Support Policies

Microsoft offers annual paid support plans, called Premier Support, that provide enterprise customers training, consulting, testing lab access, and priority assistance with critical issues. The assistance, known as break-fix support, is intended to restore the customer's environment to normal operations after a fault or disruption.

In order to prioritize cases by importance, Microsoft implements a classification system, which includes the following:

Become a DOM member or log in to read the full report