Dynamics 365 Customer Engagement Overview

Dynamics 365 for Customer Engagement is Microsoft's customer relationship management (CRM) product for management of sales and service. It is also used as a platform for custom business applications (such as personnel tracking applications). Previously called Dynamics CRM, it was renamed Customer Service in July 2016 and then Customer Engagement in June 2017.

It currently contains the following major components, which are also part of the packaging structure:

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