Phone System

Phone System, named Skype for Business Cloud PBX prior to Oct. 2017, is a hosted public exchange (PBX) service that works in conjunction with Skype for Business Online and Teams. Phone System provides many call control features of traditional on-premises phone systems, including call forwarding, call parking, and delegation. Auto Attendant and Call Queue capabilities allow organizations to automatically route inbound calls through a phone tree or distribute them to a pool of eligible agents based on availability.

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