Customer Engagement Retires Social Engagement

Dynamics 365 Customer Engagement is retiring its Social Engagement service in Jan. 2020 and replacing it with built-in machine learning features called AI for Market Insights. Customer Engagement is Microsoft's hosted service for customer relationship management (CRM), sales, marketing, customer service, and field service activities. The new service, AI for Market Insights, is currently in preview and is expected to be generally available in mid-2019.

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