Dynamics 365 Customer Engagement Overview

Dynamics 365 Customer Engagement is a collection of applications that provide sales, marketing, and other customer relationship management (CRM) features. Customer Engagement was previously called Dynamics CRM Online.

An on-premises server product, called Dynamics 365 Server (previously called CRM Server), provides a subset of the core components for sales and customer service. Dynamics 365 has received only minor updates and fixes since its last release in Oct. 2018, as Microsoft focuses primarily on its online services.

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